But, a refund is always available if the item is not received although it was apparently shipped.

 

Refund policy

If your purchase is not working for you, we’ve got you covered by offering free and easy returns.
In most cases, whether your purchase was made at a JD Sports store or online at JDSports.ca, merchandise may be returned with an original sales receipt when the items are:

• Unworn, in original condition;

• Returned with price tags still attached (if the returned item is apparel or accessories);

• Returned in their original packaging or box (if the returned item is footwear); and

• Returned within 28 days of the original purchase. Items returned within 14 days are eligible for a full refund, items returned within 28 days are eligible for an exchange. If an exchange item is unavailable store credit will be issued.

We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be an exchange or store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 28 day period prior to the return. No refunds will be provided in these circumstances.

When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.

If you purchased an item from a JD Sports store, simply return your item at any JD Sports store. Items purchased online must be returned by mail to our warehouse. Please note that any order placed at an electronic kiosk in one of our stores is considered an online order and must be returned by mail.

Returned items may be exchanged when returned in-store if an exchange item is available.

Please note, all products marked as final sale are ineligible for refund, exchange, or cancellation and cannot be returned for any reason. If a product is final sale, a disclaimer will be clearly marked within the product description.

But, a refund is always available if the item is not received although it was apparently shipped.